St. george shuttle service, salt lake city, utah from salt lake city international airport9/20/2023 ![]() ![]() ![]() I attempted to call the shuttle office 4 times before someone in customer service finally answered. He did not apologize, or offer to call the shuttle office and have me added to the 11 pm shuttle itinerary. I was informed by the driver that the shuttle was “overbooked” and I could “probably” get on the next shuttle at 11 pm. I arrived at 9:10 pm for my 9:15 pm scheduled shuttle. I literally had the worst travel experience of my life with Salt Lake Express. I hope this feedback promotes Salt Lake Express to be more safety conscious for its customers and the SLC community. Throughout the day, including while waiting for the shuttle and riding in it, I received several emergency alerts on my phone about rising COVID numbers in Utah. The driver also didn’t address another customer who wore her mask under her nose, which obviously is unsafe. It was incredibly disappointing that the driver wouldn’t wear his mask in such a confined space. He would put it on when he got out, walked around the van, and then opened the door to customers. The driver did not wear his mask while in the shuttle. My main concern and I why I’m writing this review about Salt Lake Express relates to safety. The shuttle was on time and clean and the driver was friendly. She appreciated the feedback and said she’d elevate it for future customers. I appreciated the friendly woman I talked with on the phone to help me find the airport pickup spot, as that wasn’t clear on the reservation email. I used the shuttle on Friday, October 30th.
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